Quality management
What is the importance of quality in operations?
Quality is important in operations as it affects customer satisfaction, reputation, competitive advantage, and overall business performance. High-quality products or services meet customer expectations, result in fewer defects or returns, build trust and loyalty, and differentiate the business from competitors. Quality management systems and continuous improvement efforts enhance efficiency, reduce waste, and ensure consistent quality throughout the operations process.
How does quality control differ from quality assurance?
Quality control focuses on inspecting and testing products to identify defects, while quality assurance involves implementing processes to prevent defects from occurring.