Main content theories (Taylor, Mayo, Maslow, Herzberg, and McClelland) and process theory (Vroom)

Objectives and business decisions

Stages of business decisionmaking and the role of objectives

How objectives might change over time

Translation of objectives into targets and budgets

Need for communication of objectives and their impact on the workforce

SMART (specific, measurable, achievable, realistic, timelimited) objectives

Influence of ethics on business objectives and activities

Operations Management (AS Level)

Operations Methods

Differences between job, batch, flow, and mass customization methods

Advantages and disadvantages of each method