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đBUSINESS STUDIES
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đBusiness Studies Pack
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AQA/Cambridge
Exam Board
A Level/ AS Level/ GCSE
Levels
663
Corporate strategy
Describe one of your services
Evaluate the importance of stakeholder input in corporate strategy development.
Explain the concept of corporate strategy.
Explain the process of developing a corporate strategy.
Customer relationship management (CRM)
Discuss the benefits of personalized customer interactions.
Discuss the impact of CRM on customer loyalty.
Evaluate the challenges of implementing CRM strategies.
Evaluate the role of technology in enhancing CRM practices.
Explain different CRM strategies used by businesses.
Explain the concept of customer relationship management.
Customer service
Discuss the impact of excellent customer service on customer loyalty.
Discuss the role of employee training in improving customer service.
Evaluate the challenges of delivering consistent customer service.